Public alert system
The best emergency alert system on the market! Trigger an alert in 20 seconds. Up to 1,800 simultaneous calls per minute. Create a geo-targeted list in 30 seconds. Send personalized multilingual messages.
Communicate with confidence. In Crisis and Beyond.
Discover THE solution to instantly communicate with your citizens via email, SMS, and personalized calls.
What is CitCom?
Citizen Portal
Powerful and intuitive communication platform. The portal, including the resource directory, provides significant added value to your citizens by simplifying access to services and promoting open and constructive dialogue.
Mobile application
Now available on Google Play and the App Store, our ‘Citizen Portal’ mobile app quickly adapts to your municipality’s branding. Provide an excellent user experience for your citizens.
Centralized management
Centralized platform for managing citizen requests, the resource directory, and document sharing both internally (e.g., emergency response plans) and externally (e.g., civil security documents).
EMERGENCY ALERT SYSTEM
The Proven Leader in Emergency Alert Systems
With perfect reliability for over 5 years, the CitCom alert system allows you to communicate (calls, SMS, and emails) quickly and easily with all your citizens or only those in a risk area.
During an alert, communications with your citizens are two-way, personalized, and bilingual. Additionally, CitCom allows for the annual and automatic updating of citizens' contact information.
Trigger an alert in 20 seconds
Up to 1800 simultaneous calls per minute
Personalized calls, emails & SMS
Reliability > 99.99999% for over 5 years
The CitCom tips
Geo-targeted list created in 30 seconds!
Some situations, whether urgent or not, require contacting only a specific sector of your municipality/city, rather than all citizens. The alert zone can take various forms (circle, irregular polygon, or only certain streets). CitCom allows municipal authorities to generate, regardless of the configuration, geolocated lists in record time, offering several significant advantages:
- Speed and efficiency in case of emergency
- Time savings at a critical moment
- Reduction in the time it takes to reach all citizens
- Targeted and relevant communication
- Avoid unnecessary distribution
- Adapt messages
- Improvement of communication with citizens
- Accurate and reliable information
- Enhanced sense of security
- Targeting the alert zone tailored to the situation
- Circular shape centered on the incident location
- Irregularly shaped polygon for precise adjustment
- Only certain streets/avenues (e.g., watermain work)
See how to create a geolocated list in 30 seconds
An intuitive interface
Benefits of the CitCom Emergency Alert System
Unmatched performance – up to 1,800 simultaneous calls per minute
Thanks to cutting-edge infrastructure, our system ensures the simultaneous sending of a large volume of personalized SMS, emails, and voice calls (up to 1,800 simultaneous calls per minute), ensuring that the information reaches every concerned citizen as quickly as possible.
Additionally, as soon as an alert is triggered, a banner appears on your website, confirming the legitimacy of the message (SMS, email, call), reassuring citizens that the message is indeed legitimate.
Speed – ultra-fast alert triggering
CitCom allows you to trigger an alert in 20 seconds, which is exceptional speed compared to other solutions on the market. This performance is explained by the use of…
- Preconfigured templates covering all situations (boil water advisories, natural disasters, prolonged outages, fires, chemical spills, etc.), which efficiently notify citizens, municipal employees, and the media.
- Up-to-date citizen distribution lists thanks to automatic updates before triggering the alert.
- Performance of our technological architecture
This ultra-fast distribution is more than just a technical feat: it is essential for an effective response in an emergency situation. CitCom instantly mobilizes your employees, followed by your citizens, ensuring optimal coordination to protect your community.
Watch the video below that demonstrates sending an alert in 20 seconds.
Effortless data import - expand your reach and save lives. It's that simple!
Allows you to connect with a wider citizen base, maximizing the impact and effectiveness of your alert communications
One annual fee - it covers everything, no usage or hidden charges
Forget usage charges and hidden costs – just simple, predictable pricing.
No App download required – ideal for non-tech-savvy citizens
Seniors and non–tech-savvy users receive emergency alerts effortlessly. Unlike apps that default to “deep sleep” when unused – resulting in missed notifications – CitCom always ensures reliable delivery.
Automatic annual update of contact information - keep the database up-to-date
Benefit from an annually updated Citizens database, ensuring optimal and immediate communication with each citizen.
Personalized, multilingual messaging - (e.g., "Hello Mr. Smith")
Personalize each call, email, and SMS by integrating your citizens’ first and last names. This personal touch enhances the credibility of your messages and grabs the attention of your audience.
Impeccable reliability – unwavering uptime since 2019
Access to the alert system is crucial in an emergency situation. Since 2019, we are proud to state that no service interruptions have been recorded. This exceptional reliability is based on CitCom’s redundant architecture: our two servers running in parallel ensure continuous availability.
We know that the safety of your population is your priority. Our alert system will always be at your disposal to help you achieve this goal.
Ultimate flexibility – Create a targeted list in less than 30 seconds
The ability to generate geo-targeted lists in less than 30 seconds provides municipal authorities with a powerful tool to protect the population, optimize resources, and improve communication in emergency situations. It is an essential asset for ensuring the safety and well-being of citizens.
Discover in this video the simplicity of creating a geo-targeted list with CitCom:
Real-time delivery confirmation – Proof that they have been reached.
The template configuration used by CitCom allows municipal authorities to invite citizens to confirm receipt of the message. This unique feature offers several important advantages:
1. Confirmation of alert receipt
- Measure effectiveness: The acknowledgment of receipt allows authorities to verify that alerts have been received by citizens. This provides an indication of the alert’s coverage rate and its actual impact.
2. Improved communication
- Personalization: Acknowledgments of receipt can be used to further personalize communication with citizens. For example, if a citizen does not confirm receipt, a reminder message can be sent.
- Interactivity: Acknowledgments of receipt can also be used to allow citizens to respond to alerts, ask questions, or report issues (e.g., mobility problems).
3. More effective crisis management
- Decision-making: The information provided by acknowledgments of receipt can help authorities make more informed decisions during a crisis. For example, if a large number of citizens report not receiving the alert, authorities can decide to strengthen the communication channels.
- Rescue coordination: Acknowledgments of receipt can also be used to coordinate rescue operations. For example, individuals who have confirmed receipt of the alert can be contacted to gather additional information about their situation or needs.
4. Compliance and Accountability
- Proof of Dissemination: The acknowledgment of receipt can serve as proof that the alerts were successfully communicated to the population. This is particularly important in the event of disputes or investigations, as it provides a verifiable record that the message was sent and received by the intended individuals.
- Continuous Improvement: The data collected from acknowledgments of receipt can be analyzed to enhance the alert system and make it more effective. By identifying trends, such as which areas or individuals are not receiving alerts, authorities can adjust and optimize the system to ensure broader and more reliable coverage in future events.
In summary
The ability to obtain an acknowledgment of receipt from contacted citizens is a valuable asset for a population alert system like CitCom. It enhances communication, allows for more efficient crisis management, ensures compliance, and strengthens the public’s trust in the authorities.
Ease of use and management - intuitive interface
CitCom integrates a unique automatic emergency banner feature. In case of a crisis, an alert banner instantly appears on the municipality’s website, informing visitors of a critical situation and directing them to essential information.
This feature ensures quick and visible information dissemination directly on the municipality’s website platform—no need to frantically call your developers.
My Citizen Profile… simple and effective
“My Citizen Profile” is the cornerstone of our Citizen Portal and Emergency Alert System. This secure webpage allows citizens to update their personal contact information.
Benefits for you and your citizens
Make life easier for your citizens without compromising the protection of their personal data. No more passwords to remember; just a single code sent via text message or phone call is all you need!
Your own Citizen Portal
Excellent added value for your citizens
When opening the application, the citizen is able to see a personalized calendar of upcoming collections, contact information for the advisor for their area, immediate access to the resource directory, the date of the next tax payment as well as an intuitive navigation menu allowing them to save time.
Very useful resource directory for your citizens
A comprehensive directory of local community organizations and resources, with detailed contact information for easy searches by citizens. Citizens can suggest additions, changes, and deletions.
Increased citizen participation
The portal makes it very easy for citizens to report a problem they notice, share their opinions or ask questions.
Mobile and web application available now
Our Citizen Portal app is already available on Google Play and the App Store. It could also be accessed via a button embedded in your website. All that’s left is to customize it with your logo and colors.
Easy integration into your website
Integrating the citizen portal into your website can be done very easily with just a few lines of code.
Secure personal space “My file”
Each citizen has a secure personal space, “My File,” that the municipality can integrate into its existing website with just a few lines of code (5 minutes of work).
This space allows them to customize alert settings, update personal information, and interact with the municipality, without having to log in or create an account.
This feature gives citizens greater control over how they interact with the alert system.
Intuitive navigation
Designed to be easily used by everyone, including those with less computer skills.
Pricing adapted to the size of your municipality
Regardless of the size of your city/municipality, CitCom is accessible to all thanks to pricing scaled based on the number of citizens. No long-term commitment is required.
Discover how CitCom can transform your citizen communications. Request a free demo now!
Do as our customers below and use our technology to improve your communications
The importance of keeping your citizen database up to date
How many of your citizens have moved, changed phone numbers or e-mail addresses in the last year? Without regular updates, your alerts may not reach the right people, compromising your community's security. With CitCom, this can happen automatically!
